Refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Sale items
• Loveys with wooden teething toys

To complete your return, we require a receipt or proof of purchase.

Please send your purchase back to:
Heritage Baby Designs 
17810 Yonge St. Bldg A Suit 1005
Newmarket, ON L3Y 8S1

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.

Damages & Repairs Policy

At Heritage Baby Designs, our carriers are made to be worn, loved and lived in. If something isn’t right with yours, we want to help.

Our approach
We’re a small company, so every claim is reviewed personally and assessed on a case-by-case basis. This lets us look at your specific situation and find the best way to make things right.

What’s covered
Our repair policy covers damage that affects the function or construction of your carrier. General wear and tear is not covered. This includes the natural changes that come with regular use and washing, like fading, softening or pilling of the fabric.

Who’s eligible
Repairs are available to the original purchaser only, with proof of purchase (such as your order confirmation email or order number).

Cost of repairs
Repairs are free of charge within the first year of purchase. The customer covers one-way shipping, and we take care of the rest.

Your safety comes first
If you notice damage that could affect how your carrier supports your baby (for example, a torn seam, fraying webbing, or a damaged buckle or ring), please stop using the carrier until it has been assessed.

How to submit a claim
Most repairs can be assessed virtually. Just email us at kay@heritagebaby.ca and include:

• Your name and order number or proof of purchase
• A short description of the issue
• Clear photos and/or a video showing the damage

We’ll review your claim and get back to you with next steps. Thank you for trusting Heritage Baby Designs to carry your little one!

Cancelling an Order

You may cancel your order before it is fulfilled. Once an order has been fulfilled, cancellations cannot be granted. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kay@heritagebaby.ca.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kay@heritagebaby.ca and send your item to:

Heritage Baby Designs 
17810 Yonge St. Bldg A Suit 1005
Newmarket, ON L3Y 8S1

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a shop credit will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:
Heritage Baby Designs 
17810 Yonge St. Bldg A Suit 1005
Newmarket, ON L3Y 8S1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.