Please note: Canada Post & USPS are still experiencing shipping delays. For best shipping carrier service, select 'tracked' at checkout. Thank you!
Please note: Canada Post & USPS are still experiencing shipping delays. For best shipping carrier service, select 'tracked' at checkout. Thank you!
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Shipping Policy

Heritage Baby Designs ("we" and "us") is the operator of
(https://www.heritagebaby.ca) ("Website"). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind
Heritage Baby Designs will happily accept returns due to change of mind as long
as a request to return is received by us within 30 days of receipt of item and
are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Heritage Baby Designs) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.

4. Delivery Terms
4.1 Transit Time Domestically

Orders will dispatch in no more than 10 days unless stated otherwise. If your order has any specific delays, you will be contacted.
In general, domestic shipments are in transit for 3 - 10 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 5 - 42 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 4 business days of payment of order.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
Heritage Baby Designs will ship to P.O. box addresses using postal services
only. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers who select tracked shipping will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with us.

7. Duties & Taxes
7.1 Sales Tax
Sales tax will be added to the purchase price at checkout.

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Heritage Baby
Designs encourage you to be aware of these potential costs before placing an
order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Heritage Baby Designs at the customers
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
be refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

9.1 Process for parcel damaged in-transit
We will a 50% off replacement or shop credit as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
e will a 50% off replacement or shop credit as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please email us at kay@heritagebaby.ca